Learn the basics of atSpoke

7 articles

​Learn how to automate requests

Training atSpoke is as easy as 1-2-3! Create a request, Add a knowledge base resource to answer that request, and repeat! Get set up today!

Updated 1 year ago by Andrew White

Integrations

atSpoke works best when integrated into the workflow of your team. Use the integrations tab to connect everything from Slack and SMS to your HRIS into atSpoke! Channels. Slack. To integrate Slack for you…

Updated 1 year ago by Andrew White

Training: team members

Information team members need to know to use atSpoke

Updated 1 year ago by Andrew White

Training: early adopters

How to use early adopters to train spoke and requesters at the same time.

Updated 1 year ago by Andrew White

User profiles

Gain context on who you're helping, and get to know your colleagues with User profiles! Click on a user's name to open their user profile, and find more information. User profiles include the followi…

Updated 4 months ago by Andrew White

Privacy best practices

When working with employee information, there can be sensitive issues that come up. Set up private teams and Invite-only teams to keep things secure. Private teams. atSpoke has the ability to make team…

Updated 1 year ago by Andrew White

How to Train Your Resources and Requests

You can solve tickets 5x faster and automatically resolve tickets by having strong training behind your Knowledge Base Resources (articles, links, and files) and Request Types. In this guide, we’re g…

Updated 2 months ago by Diana De Jesus

Powered by HelpDocs (opens in a new tab)