Performance Metrics

All Categories > Teams > Performance Metrics

4 articles

Tracking team metrics

Now that you're managing requests, be sure to check your metrics regularly to see how you're doing and how to improve. You can find your team metrics by going into the expanded view of any of your te…

Updated 1 week ago by Andrew White

Analytics dashboards

An important part of any team member’s job is resolving co-workers’ requests. But sometimes you want to go beyond the one-offs and see how your team is performing. Other times, team leads want a bird…

Updated 1 week ago by Andrew White

Custom Service Level Agreements

atSpoke is proud to announce more granular Service Level Agreements on requests! These SLAs live under each team and can help track your team's goals. Here's how to get started. SLAs are only availab…

Updated 1 week ago by Johnson Vo

Satisfaction Ratings

Monitor agent performance and allow requesters to rate their support interactions. Enabling Satisfaction Ratings. You must be an Admin to enable Satisfaction Ratings. Navigate to Settings > Requests…

Updated 1 week ago by Tanya Butani