Forms and fields

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3 articles

Using forms

Use request types to cut down on the back and forth with users. Attach a form to the request type to get all the information you need the first time.

Updated 2 weeks ago by Andrew White

Creating fields

Sometimes resolving a request requires additional information. Use questions in request types to improve efficiency.

Updated 4 months ago by Andrew White

Configuration items

With multiple request types there are times where an identical question with identical options will need to exist in two different places. For this we have configuration items that can be set at the…

Updated 1 month ago by Fazila Malik

Forms and fields

Using forms

Creating fields

Configuration items

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