Building the knowledge base

10 articles

​Pre-seed your knowledge base

Here is a lost of common questions our teams answer with atSpoke.

Updated 10 months ago by Andrew White

Knowledge resource preference and visibility

Find relevant information when building knowledge by choosing the intended audience for each article.

Updated 9 months ago by Andrew White

Step-by-step guides in the knowledge base

Images and text are supported in the same knowledge resource for creating guides.

Updated 9 months ago by Andrew White

Navigate the KB

Search your knowledge base for existing answers, or to make sure everything is up to date.

Updated 9 months ago by Andrew White

How to create a knowledge base resource

Learn how to create a KB resource with this step by step guide.

Updated 9 months ago by Andrew White

Types of knowledge base resources

Learn how to import or link existing knowledge to atSpoke's KB.

Updated 9 months ago by Andrew White

Google Drive integration

Use atSpoke to import existing information directly from your Google Drive.

Updated 9 months ago by Andrew White

HTML importer

atSpoke is excited to offer a HTML importer for building knowledge resources.

Updated 9 months ago by Andrew White

Converting message replies into knowledge resources

Learn how to convert message replies into a resource for your knowledge base.

Updated 9 months ago by Andrew White

Snippet for Knowledge Base Resources

When a user asks a question that can be answered by a source in the knowledge base a snippet will be shown. This will show portions of a longer article so the user can decide if it is the correct res…

Updated 10 months ago by Fazila Malik

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