Building the knowledge base

10 articles

​Pre-seed your knowledge base

Here is a lost of common questions our teams answer with atSpoke.

Updated 2 years ago by Andrew White

Knowledge resource preference and visibility

Find relevant information when building knowledge by choosing the intended audience for each article.

Updated 2 years ago by Andrew White

Step-by-step guides in the knowledge base

Images and text are supported in the same knowledge resource for creating guides.

Updated 2 years ago by Andrew White

Navigate the KB

Search your knowledge base for existing answers, or to make sure everything is up to date.

Updated 2 years ago by Andrew White

How to create a knowledge base resource

Learn how to create a KB resource with this step by step guide.

Updated 2 years ago by Andrew White

Types of knowledge base resources

Learn how to import or link existing knowledge to atSpoke's KB.

Updated 2 years ago by Andrew White

Google Drive integration

Use atSpoke to import existing information directly from your Google Drive.

Updated 2 years ago by Andrew White

HTML importer

atSpoke is excited to offer a HTML importer for building knowledge resources.

Updated 2 years ago by Andrew White

Converting message replies into knowledge resources

Learn how to convert message replies into a resource for your knowledge base.

Updated 2 years ago by Andrew White

Snippet for Knowledge Base Resources

When a user asks a question that can be answered by a source in the knowledge base a snippet will be shown. This will show portions of a longer article so the user can decide if it is the correct res…

Updated 2 years ago by Fazila Malik

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