Managing requests

9 articles

Navigating requests

atSpoke is the central place for users to access knowledge and services on demand. This guide will walk through all the major functions you need to know to use atSpoke! Creating requests. To create a…

Updated 1 year ago by Andrew White

Organization Tags

When working on dozens of projects and requests, keeping them all straight can be difficult. Few things are worse than scrolling through endless screens of requests, looking for the request you need.…

Updated 1 year ago by Andrew White

Inbox Folders

Inbox. Sent. Sometimes you'll need to add more details to your request, or just want to check in on how things are moving along. Use the Sent tab to review any requests you've created. Reviewing requ…

Updated 1 year ago by Fazila Malik

Search and Filters

Search. In addition to filtering requests, the filters button also reveals a search bar. Use this field to search the requests. This search indexes the request title, and words in the request. Reques…

Updated 1 year ago by Fazila Malik

Custom Lists

When handling a high volume of requests, filters can help you quickly access the requests you need. Custom lists are unique to each team member - from high priority issues to one-off tasks that need…

Updated 1 year ago by Andrew White

Request anatomy

We have designed our request panel with users in mind to allow you to accomplish more from your inbox, and more efficiently respond to requests, while minimizing clutter and cognitive load on agents.…

Updated 1 year ago by Andrew White

Request Status

Learn more on the four different request status lists to help you find what you need.

Updated 1 year ago by Fazila Malik

Merging Requests

atSpoke now has the power to merge requests! This functionality gives users the ability to merge requests to account for duplicates or multiples filed. There are two types of requests considered duri…

Updated 1 year ago by Johnson Vo

Satisfaction ratings

Monitor agent performance and allow requesters to rate their support interactions. Enabling Satisfaction Ratings. You must be an Admin to enable Satisfaction Ratings. Navigate to Settings > Requests…

Updated 1 year ago by Tanya Butani

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