Managing Requests

10 articles

Navigating atSpoke

atSpoke is the central place for users to access knowledge and services on demand. This guide will walk through all the major functions you need to know to use atSpoke! Creating requests. To create a req…

Updated 23 hours ago by Andrew White

Pending request status

Sometimes you’re handed a request that you just can’t take action on. And sometimes you’re blocked waiting on a colleague to get back to you. In both cases, it’s annoying to have those requests mixed…

Updated 1 week ago by Andrew White

Organization Tags

When working on dozens of projects and requests, keeping them all straight can be difficult. Few things are worse than scrolling through endless screens of requests, looking for the request you need.…

Updated 5 days ago by Andrew White

Bulk request actions

Sometimes you need to edit requests in large groups. Maybe you want to reassign requests when going out of office, or maybe you need to delete some requests created during testing. Either way, atSpoke…

Updated 2 weeks ago by Andrew White

Sent requests

Use the Sent folder to keep tabs on your requests. Learn more here!

Updated 1 week ago by Andrew White

Unassigned requests

Make sure to subscribe to “Unassigned" so nothing falls through the cracks. Learn how!

Updated 1 week ago by Andrew White

Custom lists

When handling a high volume of requests, custom lists can help you quickly access the requests you need. Custom lists are unique to each team member - from high priority issues to one-off tasks that…

Updated 1 week ago by Andrew White

Request Panel Overview

We have designed our request panel with users in mind to allow you to accomplish more from your inbox, and more efficiently respond to requests, while minimizing clutter and cognitive load on agents.…

Updated 6 days ago by Andrew White

Merging Requests

atSpoke now has the power to merge requests! This functionality gives users the ability to merge requests to account for duplicates or multiples filed. There are two types of requests considered duri…

Updated 2 weeks ago by Johnson Vo

The "All" Folder

atSpoke's "All" folder allows you to filter and search requests, and when you find what you need, take action in bulk! The All folder contains all requests that have not been marked as private. Check…

Updated 1 week ago by Andrew White

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