Pre-seed your knowledge base
Automating Knowledge requests with atSpoke
Want to build Knowledge Base resources to auto-resolve requests before they get to you? Below we've listed some common KB resources built by atSpoke teams. Use the table of contents to look at a specific team.

IT
• Login for/Setting up a common tool (Webinar, Mailchimp, Adobe, Amazon, Apple)
• Setting up the printer
• Printer out of color/ink/jamming
• Install a typical software used in the office
• Setting up/accessing our VPN
• Setting up email on my phone
• My computer is not booting up
• Using Airplay
• Need a laptop for travel/a new phone
• Locked out of my account (for one of your company tools)
• Setting up voicemail
• WiFi password
• Guest WiFi password
• Getting new hardware (: monitor, keyboard, mouse, trackpad, printer, privacy screen, batteries, security camera, laptop)
• How do I request access to a software we use (examples: Chartio, Asana, Dropbox, Docusign)
• Updating an email group to include a new employee
• What are the team emails?
• Deleting/deactivating/removing old users
• Common tricks to combat one of our software issues/errors
• Getting access to Microsoft Suite
• Getting access to Adobe Suite
• Getting access to Slack
• Problems logging into Salesforce Sales Cloud
• Common problems with your SSO provider and tricks to solve them
• Computer monitor not working
• Resetting passwords for your office software tools

Finance
• Paying vendors
• Setting up customer billing
• Our purchase approval process and the timeframe
• Our travel expense policy
• Our banking partners
• Getting a corporate credit card
• Submitting expenses
• Getting reimbursed
• Internet Reimbursement for Remote Employees
• Exercising your vested stock options

People Ops
• 401K Provider
• Increasing your 401k contributions
• PTO Policy/Vacation policy
• How to submit PTO requests
• Holiday schedule for the year
• Setting up payroll/Accessing paychecks.
• Employer on your W-2
• Our tax ID
• Signing up pets on our insurance program
• Celebrating employee 1 year anniversaries
• Accessing HIPAA training
• Changing your tax exemptions
• Employee referral program
• Company gym membership
• Signing up for benefits
• Detailed breakdown of benefits policy
• When health benefits take effect for new employees
• Sick Time Policy
• Work From Home (WFH) Policy
• Adding a dependent on your benefits
• Commuter Benefits
• Providing employee feedback
• Posting jobs
• Organizational Chart

Legal
• Creating an offer letter
• Vendor engagement policy
• NDA template
• Immigration contact
• Immigration policy with respect to hiring
• Non-compete / PIIA
• What your shares equate to in percentage of company ownership
• Strike price for your shares
• Our vesting schedule
• Photographer/freelance contract
• Investor NDA
• User research contract
• Right of publicity release
• Signing an NDA
• NDA Template
• Handling an MSA
• RFP Review
• Navigating a complicated deal
• Negotiating Terms of Service (TOS)
• Signing a Statement of Work (SOW)

Marketing
• High-resolution logo
• Marketing material
• Collateral requests
• Getting customer swag
• Requesting presentation design
• Our marketing style guide
• Our brand guidelines
• Social media policy
• Content review request
• Customer welcome kits
• Company approved 1-paragraph blurb
• Company overview 1-pager
• Press Kit
• Process for becoming a sponsor
• Getting business cards

Operations/Facilities/Office Experience
• Our mailing address
• HQ address
• Conference room policy
• Booking conference rooms
• Office phone/fax number?
• Team seating map
• Requesting overnight parking
• Requesting a parking spot
• Company wide employee contact information
• Bathroom code
• Replacing office keys/door cards
• Office hours
• Lunch menu
• Ordering/requesting a new desk or chair
• Office and kitchen cleaning supplies
• Adjust the temperature of our office
• Setting up an important meeting
• Setting up an external event
• Inviting external guests to the office
• What days do we have catered lunch
• Recycling at your company
• Ordering coffee
• First aid kit location (: aspirin, band-aids, Advil)
• Getting new batteries
• IT/ AV issues in a conference room

Sales
• Sales team goals
• Sales playbooks
• Sales cycle
• Our pricing
• Competitive analysis
• Product integrations
• Registering for a webinar
• Registering a guest to our webinars
• Business development policy
• Customer facing competitor analysis
• Pitch deck
• Sales hand off process
