Connect legacy knowledge into atSpoke

Updated 6 days ago by Andrew White

When moving to atSpoke, you can connect legacy knowledge articles to answer atSpoke requests!

  1. Beside "Write a reply", click on the "+" button.
  2. Choose to add a Google Drive item, File, Link, or Text. Click Search KB if you know the answer already exists.
  3. Enter your answer and make sure to add keywords.
  4. Turn on Automate this reply. Since you asked the question atSpoke assumes you don't know the answer, so this is automatically switched off. 
  5. Click Add.
  6. On your keyboard, press "enter" to send the answer to your request.
  7. Click the checkmark on the upper right to resolve the request.

Doing this reinforces atSpoke's learning. The more that this occurs, the more confident atSpoke becomes in its responses.

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