Create a team

Updated 1 year ago by Andrew White

Teams are a crucial part of using atSpoke. When a user submits a request, atSpoke will start by attempting to assign the request to a Team.  As a part of setup, we have created your first team. This guide will help create additional teams for your organization.

Please note: Teams can only be created by Admins

Navigate to the "teams" tab on the left; then selecting the "+" button located in the lower right of the page.

  1. Click the icon to choose which works best for your team.
  2. Enter your team name 
  3. Enter a description of how your team helps others at your company.
  4. Navigate to the Settings tab

  1. Invite Only - Think of this setting as editing rights for your Knowledge Base (answers) articles. Learn more here.
  2. Auto-assign - any time a request is assigned to this specific team, it will automatically be assigned to a member of that team. Learn more here.
  3. Request Privacy - Any time a request is assigned to this specific team, it will automatically be set to Private. Learn more here.
  4. Click "Create Team."

🎉🎉Yay! You've got a new team! 🎉🎉

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