CSV export: requests

Updated 6 months ago by Andrew White

"I can feel the difference in request volume since kicking off with atSpoke. Less people are walking up and asking questions. Things are more centralized, and I'm handling less requests for information. I'm finally making progress on the bigger projects!"

But can you prove it?

Yes! atSpoke now allows Admins to export 90 days of atSpoke data via CSV. This can help find your most consistent requests so you can add to the knowledge base. These statistics can also help you understand how and when to grow your teams.

atSpoke is pleased to offer this to users on our Business and Enterprise plans.

CSV fields

This will generate a CSV with the following fields, from your last 90 days’ of activity:

  • Request ID
  • Request subject
  • Requester full name
  • Requester email
  • Channel
  • Created at (ISO 8601 date and time format)
  • First response time (in minutes)
  • Closed at
  • Request auto resolved
  • Team name
  • Assignee full name
  • Assignee email
  • Request Type

Exporting CSV

  1. Navigate to the Settings page
  2. Choose Requests
  3. From the requests menu inset on the left, choose Export.
  4. Choose Export CSV.
atSpoke will automatically start a download of the CSV when the file is ready.

How did we do?

Powered by HelpDocs (opens in a new tab)