Confluence Integration

Updated 6 days ago by Diana De Jesus

Confluence is a content collaboration tool used to help teams collaborate and share knowledge efficiently. With atSpoke, you can import resources from Confluence to atSpoke's knowledge base.

Access to the Confluence integration is only available to users on the Plus Plan

Setup

  1. Navigate to Settings
  2. Select the Integrations tab
  3. Scroll through the menu until you reach the Knowledge Management section, then choose Confluence
Only Admins can view, enable, configure, edit, and disable Integrations
  1. You'll be directed to your Confluence instance to complete the Oauth. Log in using your Atlassian credentials.
  2. Review the permissions and choose which Confluence instance you'd like to integrate and choose Agree to accept the permissions.

Importing resources from Confluence

  1. Navigate to Settings
  2. Choose the Integrations Menu
  3. on the Confluence card choose Edit Connection
  4. Select which Articles you'd like to import
  5. Choose Import from Confluence

Knowledge base resources

Once a resource is imported from Confluence, a new knowledge base card will be created in atSpoke. You'll be able to see this card at the top of your knowledge base feed. The knowledge base resource imported will include the resource title and link.

These resources will behave exactly like native atSpoke knowledge base resources, which means you can edit them to add a description, keywords, review date, and tailor the audience.

Syncing resources

Once you've imported your resource from Confluence, they will sync daily. This means that if the title of the Confluence resource changes, you will see the change reflected in the atSpoke knowledge base resource.

If atSpoke has been trained on a resource that was then renamed, it might take a few days to retrain the updated resource


How did we do?


Powered by HelpDocs (opens in a new tab)