Confluence Integration

Updated 1 week ago by Diana De Jesus

Confluence is a content collaboration tool used to help teams collaborate and share knowledge efficiently. With atSpoke, you can import resources from Confluence to atSpoke's knowledge base.

Access to the Confluence integration is only available to users on the Plus Plan

Setup

  1. Navigate to Settings
  2. Select the Integrations tab
  3. Scroll through the menu until you reach the Knowledge Management section, then choose Confluence
Only Admins can view, enable, configure, edit, and disable Integrations
  1. You'll be directed to your Confluence instance to complete the Oauth. Log in using your Atlassian credentials.
  2. Review the permissions and choose which Confluence instance you'd like to integrate and choose Agree to accept the permissions.

Importing resources from Confluence

  1. Navigate to Settings
  2. Choose the Integrations Menu
  3. on the Confluence card choose Edit Connection
  4. Map your atSpoke team to a Confluence Workspace
  5. Click "Update connection" when your atSpoke team has the appropriate Confluence Workspace

Knowledge base resources

Navigate to the Knowledge section in the sidenav where you can begin to import Confluence resources. Hover over the plus button and click Confluence icon to import resources.

This next window will allow you to sync your Confluence articles to each team. Select the articles you'd like to import, file the resource under the appropriate atSpoke team, then click "import".

These resources will passively sync with your Confluence Workspaces where any edit or change in your Confluence portal will be reflected in your atSpoke import.

Syncing resources

Once you've imported your resource from Confluence, they will sync daily. This means that if the title of the Confluence resource changes, you will see the change reflected in the atSpoke knowledge base resource.

If atSpoke has been trained on a resource that was then renamed, it might take a few days to retrain the updated resource


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