Request anatomy

Updated 7 months ago by Andrew White

We have designed our request panel with users in mind to allow you to accomplish more from your inbox, and more efficiently respond to requests, while minimizing clutter and cognitive load on agents. This will allow atSpoke to scale with you across multiple teams and connected apps.

Request Anatomy

The design is built to make agents more efficient, and give more room for the tickets the team is working.

Status Indicator

Each request has a status indicator in the top bar to denote open, pending, or done.

Bolt Icon

If you have added any integrations to atSpoke, you will see a bolt icon, allowing you to take action in 3rd party tools. Selecting which tool you'd like to use will show a list of actions which can be accomplished.

Fields Tab

If using a request Type, Fields are housed in their own tab, which can be accessed at the top of the request panel. If there are unanswered questions in fields, a red bubble will show next to fields to denote that questions still need to be answered.

Tasks Tab

If using a request Type, Tasks are housed in their own tab, which can be accessed at the top of the request panel. If there are unanswered questions, a red bubble will show next to questions to denote that questions still need to be answered.

Attaching KB Resources

Each Knowledge base type now has its own icon. From left to right:

  • Search the KB
  • Google Drive
  • Text
  • Link
  • File

Fixed Dates and Timestamps

Based on your feedback, we've added fixed Dates and timestamps to each request.

Change Requester

Click the magnifying class next to the requester's name to change the requester.


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