Editing & deleting knowledge base resources

Updated 1 year ago by Andrew White

Over time, a knowledge base resource may get outdated or need new information. If you're authorized to make edits on a team's content, you can easily update those resources. If knowledge resources are no longer of use to you at all, these can also be deleted at any time.

Note: If a KB resource is owned by an invite-only team, it can only be deleted or edited by a member of that team. If you aren't a member of the team, and think a resource is outdated, check out our article on flagging KB resources for review.

Editing a knowledge base resource:

  1. In the Knowledge Base tab, find the resource you'd like to edit
  2. Select the three dots in the top right of the Knowledge resource
  3. Select 'Edit' to make the required changes

Once those edits have been made you can search for the Knowledge Base resource right away, including any open requests that might exist.

Tip: Knowledge Base resources can be edited at any time and atSpoke will learn to use the new information to respond to requests.

Deleting a knowledge base resource

​Has a Knowledge Base resource become irrelevant to your organization? You can delete items any time. Make sure that you truly no longer need this resource; once a knowledge resource is deleted, it cannot be retrieved, and will need to be recreated.

To delete a resource:

  1. In the knowledge base tab, find the knowledge resource you'd like to delete.
  2. Select the three dots on the top right of the resource.
  3. Click 'delete' and this knowledge resource is gone!
atSpoke recommends editing knowledge resources whenever possible, this prevents atSpoke from having to relearn a new answer completely from scratch.

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