Email: create a request

Updated 11 months ago by Andrew White

Need to start a new request and prefer to send all the details in an email? atSpoke makes it easy. 

atSpoke's general e-mail address is in the lower left of your atSpoke dashboard.

- Sending an email to this address is like creating a general request; atSpoke will auto-assign it.

- If you know which team you'd like to send your request to, navigate to "Teams" and choose the team you'd like to email. You will find the team specific email in the expanded team view.

Starting a request over email is the same as starting one on atSpoke. 

The platform will search for existing knowledge base resources that can answer, and if nothing is available, atSpoke will assign the ticket to a team. 

When atSpoke does respond with a resource, let atSpoke know if its answer was helpful or not. Your reply helps atSpoke to learn how to respond to requests; if the answer wasn't helpful, atSpoke will get it to the right person for a resolution. 

You can CC colleagues to the email to add them as followers to the request.
To help atSpoke read your question clearly, add a "--" above your email signature. This helps atSpoke understand which part of your email is the request.


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