Team Performance Dashboard
The Team Performance Dashboard is available in-app for Team Admins on Business and Enterprise plans.
Team-level analytics provide insight into team performance across request resolution and resource utilization. Unlike org-level dashboards, which capture data across all teams, team analytics are filtered by the team selected.
Team-level dashboards can be accessed by going to: Teams > select team > Analytics
Team performance metrics
The team performance metrics will allow you to understand the satisfaction ratings of the the response service level agreement metrics. Details include the following:
Request Satisfaction
- Satisfaction %
- Rating survey completion rate
- Rating survey breakdown
- Completed request satisfaction survey detail report

SLAs
- First response time
- Resolution time

- First response SLA % met vs duration

- Resolution SLA % met vs. duration
SLA summary
- SLA breach snapshot
- First response
- Resolution


