Set goals for first response times using team goals!
To get started:
Navigate to Teams on the sidebar
Choose which team you’d like to edit. Then select Edit in the top right of the screen
Click on the Goals menu and turn on the toggle to enable first response time goals.
Move the slider to the right or left to choose your goal.
Next, choose who you would like reminded if your team doesn't reply in time.
- The entire team.
- Just the person assigned to the request.