Why isn't "Add this resource to the KB" automatic?

Updated 4 months ago by Andrew White

When you make a request, atSpoke assumes that you are asking because you do not know the answer, so your replies aren't automatically added to the knowledge base.

When answering requests, make sure to file your requests to a team and assign it to yourself, once this is done, as you add answers the toggle will automatically turn blue to add items to the knowledge base.

How did we do?

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