User profiles

Updated 6 months ago by Andrew White

Gain context on who you're helping, and get to know your colleagues with User profiles! Click on a user's name to open their user profile, and find more information.

User profiles include the following fields:

  • Display name
  • Job title
  • Email
  • Joined teams
  • Manager name
  • Manager email
  • Location
  • Department
  • Start Date

Finding a user profile

If you don't want to leave the request, you can hover over the user's name in the center pane to see an overview of the user's information

The user overview will contain:

  • Position of user
  • Location of user
  • If user is an admin

You can also navigate to any users profile, by clicking on a name in any request.

Or Knowledge base resource.

Clicking on a user's name, opens the employee's user profile. The left pane contains employee information, the right side contains KB resources and requests created by the user.

If an HRIS system is integrated, these fields will be overwritten.

For more information about our HRIS integration, click here.

Manually updating a user profile

Click the down arrow next to the company logo in the top left-hand side of your screen. Then select "My Profile"

The top portion of this screen is always editable. Users can change their email, phone number, and name, as needed.

The Directory portion of the profile can be manually updated as long as no HRIS system is integrated. If an HRIS system is integrated, you will see the following disclaimer, and you will be unable to edit the fields:

If an HRIS system is not integrated, these fields can be manually updated at any time. For more information, check out our article on the My profile section of your account.

Updating profiles in bulk

There are two ways to update all user profiles.

If you use BambooHR or Namely as an HRIS provider, click here to learn more about our integrations.

Admins can also upload a CSV of information regarding their employees to make an update if you use:

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